Community Recovery Hotline
If you have no other means of getting food or essential items, contact the Community Recovery Hotline on 1800 173 349. The hotline has been activated by the Queensland Government to assist people who have been advised to quarantine at home by a medical professional, Queensland Health or by direction from government and who have no other mechanisms for support.
National COVID Older Persons Information Line
Older persons and carers are encouraged to call 1800 171 866 to speak to friendly, specially trained staff from a seniors advocacy organisation. The new COVID-19 hotline will assist older Australians to get the critical information they need to stay healthy and safe during the pandemic.
Please visit our Community support page for additional COVID-19 information.
Information for you or someone you care about is provided below. Contacts listed include in-home community support services, aged care providers, community legal advice, retirement planning tools and advocacy groups who support vulnerable residents.
Organisations are available to assist seniors if they are being treated unfairly, abused or neglected. Visit our anti-discrimination and advocacy page for contact details.
Community visits are carried out by volunteers who set aside time at least once a fortnight to visit a resident in an Australian Government subsidised aged care home, or a person in their own home who is receiving a Government funded Home Care Package.
The Elder Abuse Helpline provides free, confidential advice and assistance to anyone experiencing elder abuse, or who is concerned about someone they know. For more information visit Elder Abuse Helpline or phone 1300 651 192.
Every day, 133 older Queenslanders have a fall requiring medical attention. For information about the prevention of falls visit the Queensland Health’s Stay on your feet website.
The Gold Coast Community Legal Centre & Advice Bureau Inc. provides free legal advice. For more information visit the Advice Bureau or phone 07 5532 9611.
Search the online Gold Coast Community directory for local community-based services and facilities on offer for senior residents and visitors across our city.
You can view, print and download your customised search results or a location map of services and facilities for free.
The Office of the eSafety Commissioner provides tools and tips for seniors to navigate the digital world safely.
Scamwatch is run by the Australian Competition and Consumer Commission (ACCC). It provides information to consumers and small businesses about how to recognise, avoid and report scams.
The Seniors Enquiry Line is a State-wide information and referral service. The service can provide information on in-home supports, services and products including medical alarms. For more information visit Seniors Enquiry Line or phone 1300 135 500.
Your rights at retirement The Australian Human Rights Commission has produced a guide titled 'Your rights at retirement; A guide to making decisions and navigating your entitlements in later life’.
The Australian Securities and Investment Commission, provides a range of financial information, including an online retirement planning calculator.