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Coronavirus (COVID-19) updates

Find out more about the City’s response to Novel coronavirus (COVID-19).

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Novel coronavirus (COVID-19): City updates and impacts

The health and wellbeing of the Gold Coast community, our customers and City employees is our first priority.

The City of Gold Coast is working closely with Queensland Health and the Australian Government to support our city in the response and recovery of the COVID-19 pandemic.

Stay up-to-date with us on social media including Facebook. Subscribe to our e-newsletter Gold Coast Weekly and bookmark this web page.

The City has announced additional support for Gold Coast businesses.

Useful links:

Stay informed

Health advice

The City of Gold Coast reminds everyone to follow the preventative advice from Queensland Health.

For all health information visit health.qld.gov.au or for non-urgent health advice call 13HEALTH (13 43 25 84).

Community Recovery Hotline

If you have no other means of getting food or essential items, call the Community Recovery Hotline on 1800 173 349.

The hotline has been activated by the Queensland Government to assist people who have been advised to quarantine at home by a medical professional, Queensland Health or through government direction and have no other mechanisms for support.

Hardship relief

Residents

Property owners can request a payment arrangement online for rates and water bills. Find out more on our Rates and water bills page.

Go to our Community support page for additional information.

For hardship relief call 1300 GOLD COAST (1300 465 326) or 07 5582 8211.

 

Businesses

The City has released a business support stimulus package. The measures are designed to provide immediate financial support for local businesses currently in survival mode with reduced revenue and significant cash flow difficulties.

Go to our Business support page for additional information.

State Government relief package

The State Government announced a relief package giving households $200 off their utility bills. The $200 is designed to help alleviate both electricity and water bills. We understand this will be a credit automatically applied through electricity bills, it will not be noted on your water bill. The City is awaiting further details of the State Government initiative to ensure all water customers receive the appropriate benefit.


Latest City updates

The City is currently reassessing all of our 800 plus services with a view to ensuring that we provide essential services and prioritise the safety of the community.

As updates to our services and facilities are available, they will be listed here. We recommend you bookmark this page and check back regularly.

When thinking about what you can and cannot do – first follow the social distancing advice from Queensland Health.

All Australians should stay home unless:

  • shopping for essentials - food and necessary supplies
  • medical or health care needs, including compassionate requirements
  • exercise in compliance with the public gathering requirements
  • work and study if you can’t work or learn remotely.

Essential services

  • Waste collection: Services are operating as usual. Please ensure your bins are placed out the night before your collection day for early services.
  • Waste and recycling centres: All centres remain open at this stage, but please avoid or reduce visits unless absolutely essential. Due to collection restrictions we are no longer accepting E waste and those bins are closed. We are increasing social distancing measures and only every second customer parking bay will be available. This will increase waiting times.
  • Water and sewerage: Services are operating as usual. Please ensure wet wipes are not flushed into the system as they can cause blockages.
  • City regulations: Services operating as usual. Consideration of adjustments to regulatory activities is underway.
  • Lifeguard services: Flags have been removed from Gold Coast beaches following a decision by the Federal Government to limit gatherings to two people. City lifeguards will remain on beaches to respond to any safety issues, however we strongly recommend people stay out of the water. We ask everyone to follow advice to stay home unless it’s for daily exercise in your neighbourhood, essential shopping and medical appointments.

Other City service changes

  • Customer service centres: All customer service centres attached to libraries are closed. Customer service centres located in Bundall, Southport and Nerang are currently open. Please avoid visiting wherever possible. Please use our online services or phone 1300 GOLDCOAST for any urgent issues.
  • Cessation of cash payments at City facilities: The City has stopped accepting cash payments at its customer-facing facilities. This includes waste and recycling centres, customer service centres, City pounds, Smart Water Laboratory and off-street car parks that have parking attendants for payments. We encourage customers to use non-face to face payment options, such as our online or over the phone services. If payment needs to be made at a customer service centre, we are accepting debit or credit card (maximum of $50,000 credit card payments) or cheque. Please note customer service centre changes above.
  • Gold Coast Libraries: Libraries are closed and customers are encouraged to go online for enhanced library content and services. Customers can continue to return their books to the after hour chutes.
  • Environmental Health Services: Officers will support food businesses to move to take away and delivery operations safely.
  • City standards (licencing and approvals): Film productions are suspended until further notice. This includes the Elvis production, The Bureau of Magical Things Season 2 and Destination Gold Coast scheduled productions.
  • Face-to-face meetings: Meetings with City officers (including development applications or general meetings) are being prioritised and non-essential meetings are being moved to email or telephone conversations where possible.
  • Call outs to private properties in response to complaints: To be assessed on a case-by-case basis in an effort to minimise any unnecessary contact.
  • HOPO ferry service has been temporarily suspended.
  • Hazard Reduction Burn Program: The City of Gold Coast’s bushfire hazard reduction burn program has been temporarily suspended due to smoke having the potential to exacerbate health issues for those affected by respiratory issues. The City will focus on mechanical vegetation works in areas considered the highest priority by Queensland Fire and Emergency Services. Please note, Queensland Parks & Wildlife Service and Queensland Fire and Emergency Services may continue to proceed with Queensland Government bushfire mitigation programs at this stage.
  • City Parking: From Saturday 28 March, in an effort to support local business and employees, the City switched off all its on-street and off-street parking meters city-wide. The rate for Bruce Bishop and Jubilee carparks has been capped at $5 per day. Parking fines will still be issued across the city where illegal parking is causing a safety risk or preventing the free-flow of traffic.

City venues

  • Community centres are closed until further notice, with the exception of organisations delivering essential health and social services.
  • Indoor sport and related activities and place of worship activities have ceased. All other activities are required to comply with Federal Government advice.
  • Tourist parks remain open for essential travel only (excluding South Stradbroke Island camping which is closed). All non-essential travellers have been requested to cancel their bookings in line with the Federal and State Government requirements. This includes Easter school holidays. All public amenities have required provisions in place. Tipplers Cafe is take-away only.
  • Aquatic centres: All aquatic centres, gyms and associated programs are closed.

City events

  • City-run events are suspended until further notice, including Active Travel, Active & Healthy, and Movies in the Park.
  • The Botanic Gardens visitor centre is temporarily closed and education tours have been cancelled.
  • Surfers Paradise Beachfront Markets are suspended until 19 May 2020.

City parks

Gold Coast parks remain open, with patrons required to observe appropriate social distancing at all times.

Water fountains and bubblers will remain turned on based on advice from Queensland Health, however users should practice appropriate hygiene. The City will increase cleaning frequency. Soap dispensers are available in some public amenities in our most popular parks.

What City park services and facilities are no longer available?

  • Playground equipment, BBQs and outdoor gym equipment: All of our 600 playgrounds, 389 barbecues and 347 pieces of gym equipment are closed. Signage will be installed over the next few days.
  • Skate parks: closed following Federal Government advice. Signage will be installed.
  • Park bookings: No park bookings for at least two months.
  • Free Tree scheme: The City's free tree scheme is suspended.
  • Broadwater Parklands remains open however the rockpools, bouncy pillow and aqua park are closed. The Fish Shak, Shak Expresso and Cafe Catalina are open for takeaway only -please check their respective websites for opening hours.
  • The Spit carparks at Doug Jennings and Phillip Park will be closed from Sunday 5 April 2020.

Complaints about non–compliance with current social distancing regulations as well as the use of playgrounds, skate parks, BBQs and fitness equipment should be referred to Police link hotline 131 444.

Boat ramps

At this stage, boat ramps remain open. Users are required to adhere to social distancing measures when using boat ramps. Follow social distancing advice from Queensland Health and advice regarding essential travel and activities prior to undertaking boating activities. For additional information on COVID-19 and boating, visit the Gold Coast Waterways Authority.

Face-to-face service changes

  • Customer service centres - Customer Contact is closing to the public all customer service centres attached to libraries. The centres that will remain open are those located in Bundall, Southport and Nerang. Please avoid visiting wherever possible. Customers are advised to use our online services in the first instance or phone 1300 GOLDCOAST for any urgent issues.
  • City libraries – are all closing as of close of business 23 March 2020. Enhanced online library content and services remain available anytime, anywhere 24 x 7, and customers can continue to return their books to the after hour chutes.
  • Face-to-face meetings with City officers (including Development Applications or general meetings) are being prioritised and non-essential meetings are being moved to email or telephone conversations where possible.
  • Call outs to private properties in response to complaints(such as barking dogs and water leaks) - will be assessed on a case by case basis in an effort to minimise any risk. In cases where City officers are required to enter a residential property (in response to a complaint for example), they will phone ahead to confirm the household is not in isolation.
  • The City's Environmental Health and Safety - officers will support food businesses to move to take away and delivery operations safely.
  • Lifeguard services - operating with business as usual, taking the recommended health and social distancing precautions. The geographical area of Gold Coast beaches allows for adequate social distancing.

City venues

  • Major sporting venues - all indoor sports centres have been closed as of 23 March 2020, however the Gold Coast Cycling Centre will be open for outdoor bookings under strict terms and conditions.
  • Community centres – remain open with indoor sport and similar activities, along with place of worship activities, ceasing from 23 March 2020. All other activities continue to comply with the national advice. Level Up Studio and Gallery at The Strand, 72-80 Marine Parade, Coolangatta will be temporarily closed until 1 April 2020 (please note all hirers will be contacted directly to make arrangements).
  • Tourist parks – remain open and all public amenities have required provisions in place.
  • Aquatic centres – all centres, gyms and associated programs will be closed from 23 March 2020.

City parks

  • All parks and playgrounds remain open, with visitors encouraged to take recommended health and social distancing precautions.
  • Water fountains/bubblers – based on advice from Queensland Health, these will remain turned on; however users should practice appropriate hygiene. The City will increase cleaning frequency.
  • Soap dispensers are being procured for some of the City’s public amenities in our most popular parks.
  • Broadwater Parklands remains open, however access to the Rockpools, Bouncy Pillow and Aquapark are closed. Fish Shack and cafe are open for take away only.

Essential services

  • Waste collection – no change.
  • Water and sewerage – no change. Please ensure wet wipes are not flushed into the system as they can cause blockages. The World Health Organisation has stated that the “presence of the COVID-19 virus has not been detected in drinking-water supplies” and that “there is no evidence to date the COVID-19 virus has been transmitted via sewerage systems”.
  • City regulations - services will operate as usual. Consideration of adjustments to regulatory activities is underway.
  • Lifeguard services are operating and are taking the recommended health and social distancing precautions. The geographical area of Gold Coast beaches allows for adequate social distancing.

City events and venues

  • All City-run events(drawing more than 100 people) - cancelled.
  • The Botanic Gardens visitor centre– temporarily closed and education tours cancelled.
  • Active and Healthy Program– some programs have been suspended until 20 April 2020.
  • Movies in the Park - program is cancelled for the remainder of the season.
  • Active Travel - programs will continue in a modified form.

The City is applying the advice of Queensland Health. Further information about social distancing can be found on the Australian Government's Department of Health website.

Health advice

The City of Gold Coast reminds everyone to follow the preventative advice from Queensland Health.

For all health information visithealth.qld.gov.au or for non-urgent health advice call 13HEALTH (13 43 25 84).

Elections

The Electoral Commission of Queensland (ECQ) has advised the elections will proceed as planned.

For the latest election information in relation to COVID-19 visit the ECQ website.

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